Introduction
At Jiansheng Wellness, we strive to deliver your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions governing the delivery of products purchased from our site. Please review this policy carefully.
1. Order Processing Times
Orders are processed and shipped during our business hours, Monday through Friday, excluding holidays. Standard processing times are as follows:
- Orders placed before 12:00 PM will be processed on the same business day.
- Orders placed after 12:00 PM will be processed on the next business day.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Options
We offer the following shipping options. The estimated delivery times are provided at checkout and depend on your location:
- Standard Shipping: Delivery within 5-7 business days.
- Self-collection: Self collection at our place, contact us for more information. Contact Us
Shipping costs are calculated at checkout.
3. Shipping Restrictions
We currently ship to Singapore only.
Please note the following restrictions:
- We do not ship to P.O. boxes or military addresses.
- Some products may have additional shipping restrictions due to size, weight, or local regulations.
4. Shipping Delays
While we strive to deliver your orders on time, there may be delays due to unforeseen circumstances, including but not limited to:
- Carrier-related issues
We will notify you promptly if there are significant delays with your order.
5. Missing or Damaged Shipments
If your shipment is missing or arrives damaged, please contact us within 7 days of delivery. Be prepared to provide:
- Your order number
- Details of the issue
- Photos of the damaged package or products (if applicable)
We will investigate the issue and work with you to resolve it as quickly as possible.
6. Contact Us
If you have any questions about this Shipping Policy, please contact us:
- Email: jianshengjsw@gmail.com
- Phone: +65 81886982